Our business is in the supermarket, operating chains in the Busia, Mumias, Sabatia and Nambale towns in Kenya. Since our establishment in the year 2009, we have established ourselves as a major retail self-service channel in these towns, leading in providing value-added services to our customers. We currently operate three branches in Busia, two in Mumias, one in Sabatia, and one in Nambale towns. These numbers are bound to increase based on our business expansion strategy. We are proud to have built a large clientele base and have a market share of 28% in region. Our staff of approximately 300 is spread throughout our outlets, ensuring that our customers receive top-notch services and assistance.
The directors together with the top management team want to develop easily accessible structures that are affordable to the potential market in this region which will in effect make them to become the market setters in the retail services. This shall be possible through provision of superior, efficient, quality and professionally developed service delivery.
Our retail business is guided by our internal values that include customer satisfaction, integrity, teamwork, innovation, respect, responsiveness, quality and safety. We strive to exceed customer expectations, maintain ethical standards, foster teamwork, drive innovation, respect diversity, be responsive to change, provide high-quality products and services, and prioritize safety. These values shape our approach to retailing, making us a trustworthy and a reliable choice for customers.
Here are three main reasons why customers choose our retail business for our specific products:
Our retail business offers a wide range of services to meet the needs of our customers. As a supermarket, we provide a convenient one-stop-shop for all your grocery needs, offering a wide selection of fresh produce, dairy, meat, and non-perishable goods. We are committed to providing our customers with high-quality products at affordable prices.
In addition to our retail operations, we have also penetrated into the distribution venture by acquiring franchise from suppliers with good reputation and who are household names. This trading activity continues to be profitable due to its single sourcing nature and offers competitive prices within itself. Our distribution network allows us to efficiently get products to customers in various locations due to the availability of our transport fleet. We work with a variety of suppliers to ensure that we are able to offer a wide selection of products to our customers.
We provide bulk products at discounted prices to other retail businesses, hotels, schools, hospitals and other institutions. We have built strong relationships with our suppliers and are able to offer competitive prices and quick turnaround times to our customers.
Our customer service team is dedicated to providing you with the best experience – Contact us for any assistance
Grand opening of Sabatia Branch Enhanced Restaurant on 7th October 2023 On the radiant Saturday of October 7th, 2023, we joyfully unveiled the doors to our newest venture – the New Modern Frankmatt Supermarket Sabatia Café. A fusion of contemporary design and traditional warmth, our grand opening was a celebration
HQ Offices
Along Busia-Kisumu road
P.O BOX 462-50400 Busia Kenya
+254756138332
